Order an approved keepsake

Open an approved version in Keepsake studio and choose Order a keepsake. A couple can purchase from their free wedding workspace. Ordering does not create a professional seat, a photographer gallery or a subscription.

Choose a certified product and number of copies, position the crop, and enter a US delivery address. The preview uses the same crop geometry as the production renderer. The effective resolution must meet that product’s minimum before a purchase can be prepared. Current direct products support one printed surface: art prints, wall art and cards. Albums and products with several surfaces use the professional gallery storefront.

For example, a $30 print with $5 delivery first becomes a saved purchase for $35 before tax. Tax is calculated against the delivery address. Review the exact total, recipient and frozen crop, then approve the purchase and open secure card payment. Tax is never estimated silently or added after you pay. An expired quote requires a new purchase.

Your exact artwork travels with the order

The order retains its approved version, original checksum, product revision, crop, quantity, address, selling price and production limit. Changing a design, revoking a later approval or archiving the studio design does not rewrite an already prepared order. Cancel an unpaid purchase and create a new one to change those details. Approved originals and production files remain retained for order recovery.

The print renderer verifies the original bytes, applies the approved crop, and stores a separate JPEG at the certified dimensions and 300 DPI. Upscaling does not improve the source resolution: the minimum-resolution check happens before purchase. The lab receives a time-limited download for this frozen file. It never receives your wedding’s files or private account access.

Follow payment, production and delivery

Your keepsake orders shows the saved quote, collected amount, refunds, production status, tracking, receipts and update history. Print the purchase record for your files. Order history is private to the purchasing account in its workspace; another staff member’s financial permission does not expose your personal gifts. The receipt email can differ from the delivery recipient. An optional gift note is saved in the purchase record, but is not printed in the package.

Payment approval, successful collection, tax recording, lab import, lab submission and shipping are separate steps. A lab import alone does not mean production has begun. If the lab’s quote exceeds the retained production ceiling, the order stops for support review without charging you more.

An interrupted payment or lab response keeps its original attempt identity. Recovery checks that original attempt. The system does not create another physical order merely because the first response was lost. Contact order support from the purchase page if a step needs review.

Cancellation and refunds

An unpaid purchase can be cancelled. If secure payment is already open, cancellation first reconciles or cancels its original payment intent. If payment won that race, the order becomes a collected purchase and needs support review.

A collected purchase supports an attributable full refund through the commerce support console. The payment receipt remains immutable; a separate refund entry changes the balance. The tax reversal follows a confirmed full refund. A refund does not itself cancel printing or shipping. Support must separately confirm any physical cancellation with the lab.

Partial refunds made outside this product are recorded and place the order on hold for tax and production review. Payment disputes also hold further production. There is no automatic replacement order, and a failed or uncertain refund is reconciled against its original provider record before another action.

Setup and support operations

Physical ordering stays unavailable until platform payments, tax registrations, private storage, durable workers, signed payment/lab callbacks and certified fulfillment products pass the coordinated activation phase. An empty catalog or a successful build is not evidence that a lab can fulfill an order.

Configured commerce operators use Operations → Keepsake orders to manage catalog versions, inspect immutable attempts, record findings, reconcile original provider IDs, and approve refunds. This is separate from ordinary workspace administration. The allowlist is KEEPSAKE_COMMERCE_OPERATOR_IDS; operators must have verified account email.

Each catalog definition includes sku, title, description, category (ART_PRINT, WALL_ART or CARD), widthInches, heightInches, minimumDpi, unitCents, shippingCents, maximumLabCents, taxCode, labMapping and active. New records use expectedRevision: 0; edits include the existing ID and current revision. labMapping contains one certified productNodeIDs entry, the actual productUID, item/order attributes and matching shipping cents. Do not invent lab product identifiers. The lab ceiling is per copy; delivery is added once to the retained purchase ceiling.

Stripe retries use the original idempotency identity within a conservative 23-hour window. Older uncertain attempts require a verified original provider ID. Support can reconcile payment, tax recording, tax reversal, refund and resolved disputes. Lab recovery verifies the original order reference; an uncertain import that has not become visible through the lab lookup must be reviewed in the lab account before submission or attachment. New printing stays held during that uncertainty.

This workflow supports USD card purchases and US shipping. Availability of a product, material, delivery service and tax treatment must be confirmed during activation. Screen color is not a physical color proof.